Shipping & Returns Policy
Shipping
Processing Time
All veils are made to order in my studio in the South of France.
Please allow 2 weeks for production before shipping unless otherwise stated.
Rush orders are available for an additional fee of €50 , you can add it in the shop.
Shipping Methods & Delivery Times
I offer shipping to France, Europe, UK, and the US and Canada, using trusted carriers. Estimated delivery times:
France: 1-7 business days
Europe: 1-7 business days
USA & Canada: 3-6 business days
Delivery times may vary depending on customs processing and courier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your location.
Free shipping is available for orders over €250 .
Customs & Duties
International orders may be subject to customs fees, duties, or taxes. These are the buyer’s responsibility.
Please check with your country’s customs office for additional costs before ordering.
Returns & Exchanges
Custom & Made-to-Order Items
Due to the handmade nature of my veils, all sales are final. I do not accept returns, exchanges, or cancellations once an order has been placed.
If you are unsure or have questions about your order please contact me within 12 hours of your purchase via the contact page or e-mail.
Damages & Issues
I take great care in crafting and packaging each veil, but if your item arrives damaged, please:
Contact me within 48 hours of receiving your order.
Provide clear photos of the issue.
I will assess the situation and offer a replacement or repair if applicable.
Color & Material Disclaimer
I strive to accurately represent colors in product photos, but slight variations may occur due to screen settings.
If you are unsure about the fabric, I recommend ordering a fabric swatch before purchasing or contacting me directly via the contact form or e-mail.
Contact
For any questions about your order, please email me at l.radtke.design@gmail.com .